Returns

FAQ

Yes, provided it's in perfect condition with labels intact and you return it within 15 days of receipt. Please see our Returns section for more information about how to return.

No, there's no need to contact us before returning your parcel.

In case of resizing, design, the colour of clothes, shoes, accessories due to wrong assessment of the client, our client sends back the goods with GENIKI TAHIDROMIKI at DISTRICT75 charge and the new merchandise is shipped for FREE. In all other cases, the above apply.

Unfortunately, we're not currently able to collect returns - you will need to post your item back to us.

In case of resizing, design, the colour of clothes, shoes, accessories due to wrong assessment of the client, our client sends back the goods with GENIKI TAHIDROMIKI at DISTRICT75 charge and the new merchandise is shipped for FREE. In all other cases, the above apply.

We aim to dispatch your replacements within 24 hours of receiving your return, then our usual delivery times apply.

Yes, provided you return them within a reasonable period of time after purchase and they're in perfect condition.

Yes, please return them following the standard return procedure and we'll take a look at them. Don't forget to include all of your details plus any information you think might be helpful. If your item has a manufacturing fault, we'll exchange it for you or give you a refund.

  • Are returned to us within 15 days of receipt.
  • Are returned to us in perfect condition, with their original packaging and with the labels attached. Your statutory rights are not affected.

Yes, provided it's in perfect condition with labels intact and you return it within 15 days of receipt. Please see our Returns section for more information about how to return.

If you find any fault regarding your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace it. Please enclose all your details and a covering note explaining the fault and any other useful details. We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer. Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer. Your statutory rights are not affected.

  • When returning your item, remember to include the code and size of your replacements.
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
  • Bear in mind that there may be slight delays during busy periods.